nextbike by TIER is the European market leader in bike sharing and stands for a multimodal and socially just mobility revolution.
At 300+ locations in more than 20 countries, we have established bike sharing as an elementary component of liveable cities and regions. Integrated into public transport, we offer millions of users the right means of transport for their daily needs with classic bicycles, e-bikes and cargo bikes.
nextbike by TIER is a brand of TIER Mobility SE, the world’s leading provider of micromobility.
Head Office Leipzig
Full-time
as of now
YOUR TASKS:
General Systems Administration:
– Manage IT assets and licenses.
– Oversee software and hardware purchasing.
– Establish budgets
Application and License Administration:
– Manage applications and licenses for end users.
End User Support:
– Provide 1st and 2nd level support for end users
Operational Processes:
– Handle offboarding/onboarding processes.
– Communicate and update request statuses for hardware purchases and service changes.
– Collaborate on identity and access management compliance by granting necessary permissions
Technical Support:
– Investigate technical issues on Windows and Mac systems, diagnosing and resolving configuration errors and hardware problems
Customer Service:
– Deliver an excellent support experience through clear communication and guidance to users.
Project Support:
– Support projects according to milestones, timelines, and dependencies.
Knowledge Sharing:
– Foster a culture of knowledge sharing, ensuring the team is informed on new systems and best practices.
YOUR QUALIFICATIONS:
– Completed Degree or education in IT application development, IT administration, information systems or similar
– Professional experience working in technical support or a similar, ideally with experience in Atlassian suite and Service Desk
– Professional experience in Mac and Windows OS support
– Experience with knowledge management tools, e.g. Confluence
– Service attitude, proactive collaborative mindset, open to a dynamic environment
– Basic experience in troubleshooting issues on end-user systems
– Nice to Have: CompTIA’s A+ certification or a certification which is supportive of help desk services
– Language skills in in German (C1) and English (minimum B2)
BENEFITS:
– Work that can sustainably improve your quality of life and that of those around you
– Flexible working models and structures for creative freedom
– A permanent workplace in the company as well as working in the FlexOffice
– Company health management
– A strong team culture and flat hierarchies
– International network of colleagues
– Free use of nextbike rental bikes worldwide
APPLICATION
Join our ride – We are looking forward to your application including CV, salary expectations and possible start date to jobs@nextbike.com.
Your contact is Maria Siemoleit.
We actively promote a diverse and inclusive work environment that supports the individuality of every employee at nextbike by TIER. We take measures to ensure equal opportunities for your application, regardless of your nationality, ethnic or national origin, skin color, religion, disability, sexual orientation or gender identity. Come as you are and take part in the trip!
If you live with a disability, chronic illness or neurodiversity, please let us know so that we can support you accordingly in the application process.
If we have piqued your interest and you want to shape the mobility of the future with us, apply now and let us know why you are just right for this job! We encourage everyone to apply and grow with us. Even if you don’t meet all the requirements, we are happy about the added value you can bring to our team. We all never stop learning! Please check your junk/spam folder for our reply.
