I'm a tourist from abroad! Which phone number shall I use?

Please register your regular national mobile phone number or landline. Try to remember your PIN. To avoid the high...

I don't have a mobile phone at all, how do I register?

Please register your regular landline number. To rent bike, call from a nearby public phone or rent at a terminal and...

How much is it to call your hotline?

We do always provide a national landline number. We don't use expensive service numbers! In general, it's one of...

The phone system always asks for my phone number and PIN!?

The phone system recognizes the customer by the mobile phone number. Please make sure that the...

Are there other ways to rent a bike - beside the phone call?

You can also rent a bike at a terminal or on our mobile website www.nextbike.net. 

How long does it take to activate my account?

Credit card customers are activated instantly. No difference if they register here on our website or via callcenter....

I don't have a credit card!

You can also pay per direct debit. Here, the activation will take 2-4 days, because the account information will be...

Can I lock the bike to have a break?

Naturally, one can lock the bike at any interval of the journey. The code remains the same during the whole rental...

Can I change the lock code?

No, the service employee will change the lock code after every rental. That way, the previous customer does not know...

I forgot my PIN!

Please call our callcenter and ask for a new PIN or log on to our webpage for an automatic allocation of a new...

How many bikes can I rent at the same time?

Every new customer is allowed to rent up to 4 bikes at the same time. The callcenter staff can change this number...

More questions?

Please call our friendly callcenter staff or post a message on our contact form.